Returns and Refunds Policy (Aligned with Kuwait Consumer Rights)

At SooqAlKuwaiti.com, your satisfaction is our priority. In compliance with Kuwait Consumer Protection Law, you are entitled to a refund, replacement, or repair of goods if they are faulty, damaged, or do not meet the specifications described at the time of purchase. The following conditions apply to returns and refunds.

Return Policy:

All products must be returned in their original condition and packaging, including any accessories, manuals, and parts. Returns will only be accepted if the product is in its original condition and matches the reason for the return. Once the returned product passes a quality check, refunds will be processed. This typically takes 4-5 business days, followed by an additional 2 days for the refund to be processed. The refund may take longer to appear in your account, depending on your bank’s billing cycle.

If the product is faulty, damaged, or does not conform to the specifications agreed upon at the time of purchase, you are entitled to a refund, exchange, or repair.
Promotional items, such as "Buy 1 Get 1 Free" offers, require the return of all items in the promotion for a refund.
Contact our customer service team at 50336166 to initiate the return, exchange, or refund process.
Our Refund Policy:
We are committed to offering a refund or exchange under the following conditions:

If SooqAlKuwaiti.com cannot procure the product within the agreed time, please allow 7-10 days from the authorization date for resolution.
Products that are faulty, damaged, or do not meet the described quality upon delivery can be returned for a refund or exchange within 14 days of receipt as per Kuwait Consumer Protection Law.
Products that are lost during delivery are eligible for a refund or replacement.
Refunds for promotional items will follow the terms of the promotional offer. In cases of bundle deals or “Buy 1 Get 1 Free” offers, all items in the bundle must be returned for a refund.
All returns must be in the original packaging and accompanied by manuals and accessories. Refunds will be processed once the product passes a quality check.
We will refund the delivery charge in full if the product received is faulty or damaged, and the entire order is returned. If you keep some items, the delivery charge for the remaining items will be retained.

Additional Refund Policy:

Additional Refund Policy:
All products returned as faulty, damaged, or not conforming to product specifications will be refunded within 14 days of purchase in line with Kuwaiti consumer protection laws.
After the 14-day period, any defective product may be subject to the manufacturer’s warranty. SooqAlKuwaiti.com customer support can assist in directing you to the supplier for after-sales service, where applicable.
Products returned without original packaging, manuals, or accessories will not be eligible for a refund or exchange.
Courier-Delivered Products:
If your product was delivered by courier, we can arrange a return collection. Contact customer service at 50336166 to arrange this. Ensure the products are well-packaged in their original condition and packaging for return.

Supplier-Delivered and Large Products:

For larger products or those delivered directly by a supplier, please call customer service at 50336166 to arrange a return. The supplier will contact you to set a suitable collection date.

Sooq Al Kuwaiti will handle and process all returns and refunds for products purchased through SooqAlKuwaiti.com.

How to Exchange or Replace a Product:

If you require a replacement, contact our customer service team to arrange this, following our terms for faulty or replacement products.

Electrical Returns:

Electrical and electronic products can only be returned if found defective within 14 days of receipt, as per Kuwait Consumer Protection Law. We cannot accept returns for the following items unless they are defective:

MP3/MP4 players
Digital cameras and photo frames
Camcorders
Hard drives and USB devices
Software, CDs, DVDs, cartridges, blank media
Laptops, desktops, netbooks, tablets
Satellite navigation systems
Game consoles and games
Hygienic items (e.g., hair care, dental products)
Smartphones and mobile devices
Courier Returns:
Contact customer service at 50336166 to arrange a courier collection. If you paid by card, the refund will be processed to the same card after the quality check is completed.

Courier Returns:

Returns for faulty or defective items are free of charge. Products that are not faulty or damaged upon delivery cannot be returned or refunded unless they fail to meet the product specifications or have a hidden defect.

Delivery Charges:

If you return all items in your order due to faulty products, we will refund your delivery charge in full. If you return only part of your order, or if the return is after the 14-day period, delivery charges will not be refunded, and additional return fees may apply.

Processing Your Refund:

If your product is collected by courier, the refund will be processed to the card used for payment once the returned item is approved by SooqAlKuwaiti.com. Any free or discounted products purchased as part of a promotional offer must also be returned. If the product does not meet our policy, a restocking fee may apply.

Consumer Rights:

This returns policy complies with Kuwait Consumer Protection Law No. 39 of 2014. Nothing in this returns policy affects your statutory consumer rights under Kuwaiti law.

Terms of Use

Welcome to SooqAlKuwaiti.com! These Terms of Use govern your access to and use of our website, including any content, functionality, and services offered on or through SooqAlKuwaiti.com (the “Site”). By accessing or using our Site, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use our Site.

1. Acceptance of Terms:

By using SooqAlKuwaiti.com, you agree to these Terms of Use and our Privacy Policy. We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective when posted on the Site.

2. Account Registration:

To use certain features of our Site, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and other account credentials.

3. Use of the Site:

You agree to use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to:

Use the Site in any way that violates any applicable local, national, or international law or regulation.
Impersonate or attempt to impersonate SooqAlKuwaiti.com, SAS Technologies General Trading Co. WLL, a SooqAlKuwaiti.com employee, another user, or any other person or entity.
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm SooqAlKuwaiti.com or users of the Site or expose them to liability.

4. Intellectual Property Rights:

All content, features, and functionality on the Site, including but not limited to text, graphics, logos, images, and software, are the exclusive property of SooqAlKuwaiti.com or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

5. Product Information and Availability:

We strive to ensure that the product information on our Site is accurate and up-to-date. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Product availability is subject to change without notice.

6. Ordering and Payment:

By placing an order on SooqAlKuwaiti.com, you agree to pay the total purchase price for the products ordered, including any applicable taxes and shipping fees. All payments must be made using the payment methods we accept. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product information, or suspected fraud.

7. Shipping and Delivery:

We will make reasonable efforts to ensure that your order is shipped and delivered in a timely manner. However, we are not responsible for delays caused by factors beyond our control, including but not limited to, weather conditions, natural disasters, or carrier delays.

8. Returns and Refunds:

Our Returns and Refunds Policy outlines the terms and conditions for returning products and obtaining refunds. Please review our policy carefully. Returns and refunds are subject to the terms specified in our policy.

9. Limitation of Liability:

To the fullest extent permitted by law, SooqAlKuwaiti.com and SAS Technologies General Trading Co. WLL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Site.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from our Site.
• Any errors or omissions in any content.

10. Indemnification:

You agree to indemnify, defend, and hold harmless SooqAlKuwaiti.com, SAS Technologies General Trading Co. WLL, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Site, your violation of these Terms of Use, or your violation of any rights of another party.